Average Score (446 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

446 Ratings

4.8 Average

Models
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  • Joseph Q.08-10-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Excellent customer service

  • Nathalie T.08-09-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Arnold was professional and knowledgeable and easy to work with.

  • Javier G.08-09-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

  • Janice P.08-07-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    We felt a bit of 'upsold' on things we did not need. Such as air filter, windshield wipers and rear brake replacement for $800.00. Explaining that this was do to poor quality product parts from Volkswagon that were used for the Jetta and Taguan. Further stating failure of the rear brakes occured in the first 20,000 miles and that our rear disc brakes were in bad shape. Do you have any literature that we could review regarding this as we have not been able to find this. Then we explained we have the extended warranty and we were told to come back same time next year to have this done. We also requested tire rotation but we were told that do to low miles and upon inspection this was not needed. We are just a bit confused by this. We were greeted warmly and professionally, the service began on time and very quickly we were back on the road. We would appreciate any literature or websites you could provide about the rear brakes. Thank you

  • Colin G.08-07-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Nothing

  • Magdalena K.08-07-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    I had really good experience, nice service, all questions answered.

  • Shannon H.08-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Linday B.08-06-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Very responsive and helpful sales and finance team.

  • Mohammad I.08-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Extremely frustrated. This is the second time a technician has replaced a part they assumed was faulty—without properly testing the car. After just a few drives, the warning light came back on again. And to make it worse, I had to pay the deductible twice for an issue that clearly wasn’t resolved the first time.

  • Juan O.08-05-2025

    TYPE:SalesMODEL:Golf GTIYEAR:2024

    I thank Matt for his kindness and promptness. He answered all my questions and helped me get my first Volkswagen.

Customer Reviews for O'Meara Volkswagen of Thornton

At O'Meara Volkswagen of Thornton in Thornton, CO, we want you to love your new or used Volkswagen and we work hard to have everything go well in the purchasing and financing process. Our goal is to give you such a rewarding experience that you'll want to be our customer for life. That's why we invite you to tell us how we did by registering your opinion on any of the social media platforms. Your feedback helps us serve you better and it helps encourage staff members who work hard to go above and beyond for you.

The reviews in this section are from verified owners of Volkswagen vehicle within the last seven model years who received a survey invitation from Volkswagen of America after buying or servicing their vehicle at our authorized Volkswagen dealership. We invite you to read these reviews and provide us your feedback so we can learn how to do the best possible job for you.

Our experienced sales consultants will help you find the right new VW or used vehicle

Our valued customers around Colorado shop here because they know we're committed to providing a relaxed, no-pressure environment. We're dedicated to providing you with valuable information that will make it easier to make the right decision on which new or used Volkswagen will serve you best. We want you to drive home in the vehicle you really want whether it's a new or used Volkswagen or a quality used model from another trusted brand.

Tell us what you think about our Volkswagen finance center

We believe you'll be impressed with the supportive, knowledgeable specialists in our on-site VW finance center. These helpful professionals take the time to listen to your financial situation before they make a recommendation. They can answer any questions you have about the differences between getting a loan vs. getting a lease. Once you've made that decision, they will use our network of lending resources to help you get the best available interest rate. Please tell us how we're doing in terms of delivering on those promises.

We want to know your opinion about our Volkswagen service center

The factory-trained technicians in our VW service center have a lot of experience in working on every kind of VW SUV, crossover and sedan. They can inspect your Volkswagen to find any potential trouble spots and help you get things fixed early so your cost will be as low as possible. They can also give your VW the regular oil changes and other maintenance it needs to last longer and perform better. We think you'll find their technical knowledge is outstanding and we'd love to know if you agree. Just take a few moments to leave us a review.

Tell us how our staff is doing

We've worked hard to hire exceptional people who put a high priority on meeting your automotive needs. We believe you'll sense our passion for first-rate customer service in every encounter you have with us. Our sales consultants are friendly, helpful and create a pressure-free shopping environment. We feel confident you'll be treated well by the people in our finance center, our service center and by our support staff. Please tell us about anyone who has done an especially good job for you.

If you bought a new or used Volkswagen, let us know how you like it

No matter what kind of Volkswagen model you bought, we want to know how it's working out for you. Our VW models are known for providing solid value and very good fuel economy. Whatever your experience has been, we hope you found it was worth the drive to do business with us. Please tell us how we did so we can keep serving you better at O'Meara Volkswagen of Thornton in Thornton, CO.